- The Products must have been purchased within the last seven (07) days, and should meet the following criteria:
- Products must belong to the approved return and exchange product category.
- The Products for which wrong prices are either charged or displayed on the app/site.
- The Products which have wrong or damaged packaging.
- Wrong Product/Model/Variant/Size/Color
- The Products covered under return and exchange policy shall only be accepted if they are properly packed, and are in sellable condition.
- The customer will bear the logistics cost for the collection of items that are to be refunded or exchanged.
Products that are not covered under the Return and Exchange policy:
- The Products which have incomplete accessories/freebies/FOC at the time of return.
- Change of mind is not acceptable.
- Upon acceptance of the return/exchange request, the customer will be notified on the app/site.
- In case of a return, the purchase amount will be topped up in the customer’s wallet excluding shipping charges (if applicable)
- In case of exchange, the customer will be informed on the app/site about the scheduled delivery date and time.
We reserve the right to refuse the return of any that does not meet the return conditions at our sole discretion.